Frequently Asked Questions
What payment methods do you accept?
We currently accept payment by the following cards: Visa, MasterCard, JCB and Maestro.
What does 'lead time' mean?
'Lead time' is the amount of time from when an order is placed to when it's ready to ship out to the customer. A lead time is normally applicable to our forklift battery chargers and is normally 10 working days.
Where do you deliver to?
We offer standard delivery to most UK areas except for the following postcodes: HA, ZE, KA, IV, KW, PA and PH. If you would like an order shipped to these postcodes please email us with your details in order for us to quote a delivery price for you.
How do I get a shipping quote?
Simply enter the letters of the first half of your postcode into the shipping calculator box on the cart page e.g. if your postcode is NG22 9FD then enter NG into the box.
How is the delivery cost worked out?
We calculate the delivery cost based on the weight of the products ordered.
How will my order be delivered?
Orders are sent out through Royal Mail or by Courier who will require a signature on delivery. If you are not available to accept your goods when delivery is attempted you will be left a card advising what will happen next.
How long will my order take to be delivered?
Once marked as shipped your order should be with you within 2 working days, some postcodes are excluded from this: IV, KW, AB, PA40, BT. Unfortunately sometimes due to circumstances out of our control your order could be delayed once with the courier but it will be delivered as soon as possible.
I've not received my order.
Once orders are dispatched please allow up to 2 working days for delivery. If you still haven't received after this time then please contact us.
I've received the wrong item.
If an item is wrong please contact us straight away giving us as much information as possible including your order number.
I'm missing an item.
If an item is missing from your order please contact us straight away giving us as much information as possible including your order number.
A product has arrived damaged, what do I do?
Unfortunately sometimes items arrive to you that have been damaged during transit, if this happens then please contact us immediately and retain all packaging.
How do I cancel an order?
If you wish to cancel an order that you haven't received please contact us as soon as possible and have your order number to hand. Where possible we will cancel the order and issue a refund. If the goods have already been shipped we can provide our returns information but you will be required to cover the return postage costs yourself.
How do I return an item?
See our returns information.